Return Policy

Custom Gift Baskets

1. Custom gift baskets are just that – custom. This means we will create a gift according to your specifications and budget. We will work closely with you to assure the gift meets your satisfaction and that we stay as close to your budget as possible. We will contact you if there should be any part of the gift that cannot meet the design standards or budget before it is completed. Our goal is to create a gift that you and your recipient are completely happy with.

2.  Wine or alcohol in a custom gift basket: currently we are not licensed to sell wine or alcohol in custom gift baskets.  The customer may, however, provide the wine or alcohol to us to include as part of the gift. The recipient must be at least 21 years of age, and the gift must be signed for by a person of at least 21 of years age.

Return/Damage Policy

1. Return Policy for Damaged Products – if a product arrives damaged or with items missing, please notify us within 24 hours. We would be happy to send you a replacement as soon as possible. Please keep in mind that missing items may have been substituted. We want you to be completely satisfied with the gifts we provide you and your recipient. 

3. Gifts with food items – we will not accept returns for gifts with food items that have been opened and eaten. If there is a particular item in the gift basket that is not fresh, please contact us  so we can send a replacement of the item.

4. Substitution Policy – due to unforeseen circumstances, we will occasionally run out of a specific item. While this situation does not occur often, we reserve the right to substitute an item of equal value in our product.